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7. Orders Prices Payments


By completing the check­out process and placing an order, you are offering to purchase the products from Soft Stir. Your order for the products is subject to these Terms and Conditions which are incorporated into the contract between you Soft Stir. All orders are subject to availability and confirmation of the order price.

To order products you must be over 18 years of age and possess a valid credit or debit card (please see section (b) below for details of acceptable payment methods). By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.

The Website allows you to check your order and correct any errors before sending it. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, colour, etc.).


        (a) Pricing and availability

Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, yet there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.

Delivery costs are not included in the prices and will be charged in addition. The delivery costs will vary depending on the products that you have ordered and your delivery address. Please see the “Shipping and Returns” page for further details of estimated delivery costs and shipping times. The delivery costs applicable to your order will be clearly displayed on the Website before you place your order (and are included in the "Total Cost" amount shown on the order summary page).

Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items from outside of our territory, you may need to pay import duties upon receipt of the products. If they are not included, we don’t have any control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information before placing your order.

        (b) Payment

Please see the "What payment methods do we accept?” section of our FAQs for details of what payment methods can be used.

Once we have verified your payment details, accept and approve your order for delivery, we will email you to inform you of this. In the unlikely event that we experience a problem or problems processing your order, we will email you explaining the problem and possibly requesting further information to try and resolve the problem.

We reserve the right not to submit your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).